Possible Clues:

• Comical, almost entirely mad, system of communication
• Sent cellmate ironic message
• Form of communication, usually kept short, that could be remote, clinical
• Complex cinematic role with large message on screen?
• Communication may become remote, clinical
• Misused clerical time on one form of communication
• Form of communication that could be seen as remote and clinical
• Dreadfully remote and clinical way to communicate
• Means to communicate with client over claim, but not very upset